This policy explains your right to cancel and how refunds work for Y2K Sells supplier packs, guides and Lifetime Support Access. It forms part of our Terms of service and never reduces your legal rights as a consumer.
1. Who we are
The Y2K Sells store is run by Vinted Resells Ltd, a company registered in England and Wales with company number 16344052. Our registered office is 66 Paul Street, London, EC2A 4NA, United Kingdom, and our VAT number is GB516424310.
2. Supplier packs, guides and your right to cancel
We send supplier packs and guides by email, as links, straight after payment. Before you pay, the line under the pay button says that by paying you ask us to send your supplier packs and guides straight away and that your right to cancel them ends once they are sent. We keep that wording with your order. This is allowed by regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and your order confirmation email confirms it.
This means that once your packs and guides have been sent, you cannot cancel them or get a refund because you changed your mind. The same applies to an offer you add straight after checkout.
2a. Lifetime Support Access
Lifetime Support Access is a service. You can cancel it within 14 days, starting the day after your order, by emailing support@y2ksells.com, and we refund you in full.
3. If a link does not arrive or does not work
If your packs have not arrived, first check your spam, junk and promotions folders, or use Find my order to have your links sent again. If you still cannot find them, or a link does not work, email support@y2ksells.com with your order number. We resend or fix your packs within 24 hours of your email. If we cannot get working packs to you, we refund you in full.
4. Faulty or not as described
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a pack is not, tell us and we will repair or replace it. If we cannot do that within a reasonable time and without significant inconvenience to you, you are entitled to some or all of your money back. Supplier details can change after we send a pack, as our Terms of service explain.
5. Duplicate orders
If you buy the same pack twice by mistake, email us within 14 days and we refund the second order.
6. How refunds are paid
We refund to the payment method you used, through our payment partner Whop, within 14 days of agreeing the refund. Banks usually show it within 5 to 10 working days.
7. Contact us
Email support@y2ksells.com with your order number. We aim to reply within 2 working days.